A Complete Guide to DEWA: Bill Payment, Enquiry & more - MyBayut (2023)

Whether you are a new resident arriving in Dubai and setting up your new place or just moving homes in the emirate, the electricity and water connection is usually one of the most important things to take care of on priority. In Dubai, such connections are facilitated by DEWA, the Dubai Electricity And Water Authority.

In this detailed guide to DEWA, we provide you with all the necessary information about the company and its services, a breakdown of the DEWA bill and how you can get your connection set-up (or cancelled).

A Complete Guide to DEWA: Bill Payment, Enquiry & more - MyBayut (1)

About Dubai Electricity and Water Authority (DEWA)

For those new to the emirate, DEWA stands for the Dubai Electricity and Water Authority. The company was formed on the first of January,1992 by His Highness Sheikh Maktoum Bin Rashid Al Maktoum to merge the electricity and water departments that operated separately before. Today, DEWA Dubai ranks as one of the best utility providers in the world.

As of 2018, it has served over 880,000 customers with a happiness rating of 95%. Moreover, the company achieved the top global ranking in 2018 and 2019 in the World Bank’s Business report.

Let us now take a look at the services offered by DEWA in Dubai.

Services Offered by DEWA

DEWA offers services for both individual consumers and larger corporate entities.

For individual users, DEWA Dubai offers the following services:

  • Activation of Electricity/Water (Move In)
  • De-Activation of Electricity/Water (Move Out)
  • Transfer of Electricity/Water (Move To)
  • Bill Payment and Enquiries

In addition to this, DEWA offers services to promote the use of renewable resources including solar energy.

Shams Dubai

This is an initiative by DEWA to promote the use of solar energy in Dubai and to lead the transition towards the use of clean, renewable energy sources. Implementing the Executive Council Registration 46 of 2014, Shams Dubai seeks to make the emirate one of the smartest cities in the world, following the vision of His Highness Sheikh Mohammed Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai.

Under the programme, property owners can connect their Photovoltaic (PV) systems to the DEWA grid, which leads to, among other things, low utility costs. Moreover, the surplus electricity is exported back to the grid.

If you are keen on exploring this opportunity, take a look at our detailed guide on how to use solar panels in your Dubai home.

Getting solar energy installed involves a long process that can be briefly outlined as follows:

  • Stage 1: Obtaining a No Objection Certificate (NOC)
  • Stage 2: Procuring Design Approval
  • Stage 3: Inspection and Connection
  • Stage 4: Generation

You will hire contractors who will apply for NOC directly on the power company’s website using contractor login details. The builder or contractor has to submit the trade license, and there are no service charges for applying.

You will have to pay a one-off connection fee of AED 1,500 when going solar with DEWA. Of course, there are other costs and intricacies involved in the process.

A Complete Guide to DEWA: Bill Payment, Enquiry & more - MyBayut (2)

Electric Vehicle Charging Stations (EV Green Charger)

In line with its green initiatives, DEWA Dubai also offers electric vehicle charging services. As of October 2018, it has installed 200 EV Green Charger stations across the emirate to encourage the use of eco-friendly, sustainable modes of transport and to reduce carbon emissions. You can obtain, replace or cancel an EV Green Charger Card directly from the website on the ‘EV Charger Card Services’ page.

Note that non-commercial electric vehicle owners can get free charging services from any EV station till January 31, 2021. Of course, you need to register your vehicle before obtaining the free service as well.

DEWA Customer Service

DEWA’s “Customer Happiness Centres” are conveniently located across the emirate where highly trained employees help customers with their issues and enquiries.

DEWA Academy

The company also has its own Vocational Academy for the training of Emirati students. The academy seeks to nationalise the entry-level DEWA jobs in all its departments. The academy operates in conjunction with the UK’s Business and Technology Education Council (BTEC). After academic and on-field training in areas like production, transmission and energy distribution, graduates will receive their diplomas from BTEC. The ‘Student’ section of DEWA’s website allows you to apply and register for scholarships. One can also apply for an internship at the company.

DEWA for Builders

The water and electricity authority also provides services to builders by issuing NOCs. It is also responsible for providing water and power for construction projects.

Builders can apply for new connections online with their DEWA login credentials on the ‘Getting Electricity Connections’ page in the ‘Builder’ section of the DEWA website. Likewise, NOCs can also be obtained via an online process without any application charges.

How to get a DEWA Connection

Setting up a connection is easy. All you need to do is fill the application form, submit the required documents and pay the security deposit along with DEWA connection fees.

Documents Required

Documents for Move-In services include:

  • Title deeds
  • Copies of passports of both tenant and landlord
  • Tenancy contract

Besides these documents, an authorisation letter may also be required if the applicant is away from the country. To get the application form titled ‘Activation of Electricity and Water service for Residential Expatriate Customers’, you simply need to visit the official website (dewa.gov.ae) and go to the page entitled ‘Forms and Documents’.

Important Terms Explained

There are a couple of important terms that require some clarification.

What is Premise Number in DEWA?

The premise number can be usually found at the entrance gate of the property where you are seeking tenancy.

What is Ejari?

The Ejari is different from the Premise number. Once you have selected an apartment or villa in Dubai, you will have to get the tenancy contract registered online from the land department. This is known as Ejari and registering through this process is simple. You just need details like the terms of the agreement and the name of the rental company. Once you enter these details, the system of Ejari online will allocate a unique barcode that remains valid throughout the life of the contract.

Fees Involved

Regardless of the property, you have to pay a DEWA activation fee of AED 110 (for small metres), which is non-refundable. For an apartment, the security deposit is AED 2,000 whereas, for villas, it is AED 4,000. In addition to this, there will also be an additional Knowledge and Innovation fee to be paid.

How Do I Pay DEWA Charges/Bills?

There are many ways you can pay setup charges as well as regular payments:

  • DEWA’s website or app

You can make DEWA online payment directly on the website. The company’s multilingual app is also optimised for iOS, Blackberry OS, Windows and Android and offers a user-friendly payment method.

  • Your credit card or online banking service

You can also make utility bill payments if you have an account in any of the following banks:

  • Abu Dhabi Commercial Bank
  • Ajman Bank
  • Commercial Bank of Dubai
  • Dubai Bank
  • Emirates Islamic Bank
  • First Gulf Bank
  • Mashreq Bank
  • Standard Chartered Bank
  • Sharjah Islamic Bank
  • Noor Bank
  • National Bank of Fujairah
  • RAK Bank
  • Union National Bank
  • Citi Bank
  • Dubai Islamic Bank
  • United Arab Bank
  • Abu Dhabi Islamic Bank
  • Barclays Bank
  • HSBC Bank – Middle East
  • Dubai First
  • Arab Bank
  • Habib Bank AG Zurich
  • National Bank of Abu Dhabi
  • Al Hilal Bank
A Complete Guide to DEWA: Bill Payment, Enquiry & more - MyBayut (4)
  • MPay

You can also make DEWA bill payments along with payments for other government services with your credit card on the MPay website or MPay application.

These are some of the ways in which you can pay your DEWA bill in Dubai.

In addition, you can also make cash payments at DEWA centres, Etisalat payment machines, ZOOM supermarkets or ENOC or EPPCO petrol stations.

Once you submit the documents and application form and pay the deposit and charges, your connection will be activated within 24 hours.

Understanding the DEWA Bill

Your DEWA bill includes charges for water, electricity, sewerage and housing fees. The housing fee is borne by the property owner but 5% applies to tenants.

The company charges standard per-unit rates as follows:

  • Electricity – AED 23 fils
  • Water – AED 3 fils
  • Sewerage – AED 0.5 fils

The electricity charges are for consumption below 2000KWh per month. If you use more than 6000KWh, charges will be AED 38 fils per unit.

When you do a DEWA bill check, you will notice that prices will be higher in summer because of the increased usage of cooling appliances. Likewise, water consumption will be higher in homes with pools and gardens.

A Complete Guide to DEWA: Bill Payment, Enquiry & more - MyBayut (5)

For those new to the emirate, these numbers can help estimate the overall cost of living in Dubai.

Procedures for Cancellation

Just like activation, you can cancel your DEWA account online or by visiting your nearest Customer Happiness Centre.

Once you log on the website, you have to visit the ‘Deactivation of Electricity and Water’ page under ‘Quick Services’. Select your contract account, clicking on the checkbox if a clearance certificate is needed.

Next, you need to select the Move-Out date, contact number and the method to receive your deposit. Once you complete these steps and click ‘Submit’, you will receive an email or SMS with your Move-Out notification number, and the company will send your final DEWA bill to your registered Email ID.

Note that in case you need a clearance certificate, you will need to pay charges of AED 50 plus VAT. You will also be entitled to the refund of your security deposit. Just make sure that you have your original receipt handy.

Contacting DEWA

Finally, you can contact DEWA through the following methods:

  • Website: dewa.gov.ae
  • Emergency Call Centre in case of technical incidents: 991
  • Customer Care Centre, Billing Enquiries: +971-4-601-9999
  • Fax: +971-4-324-8111
  • Email: customercare@dewa.gov.ae

Of course, you can always chat with ‘Rammas’, DEWA’s chatbot on their website. The AI-based bot will answer your DEWA bill enquiry in both English and Arabic.

This wraps up our DEWA guide. We hope you found the information helpful. Getting a DEWA connection is your basic right. Similar to this, there are many other renters rights in Dubai. For more useful content on living in UAE, subscribe to MyBayut.


How can I get my detailed DEWA bill? ›

You have to login to DEWA's Customer eServices Portal to view the details of all your bills.

What happens if I dont pay my DEWA bill? ›

DEWA services will be liable to disconnection 14 days after the due date mentioned on your bill. DEWA will send 3 reminders before disconnection. If disconnection occurs, services will be reconnected 4 hours after settling the bill.

What is the minimum payment for DEWA? ›

Understanding the DEWA Bill

Electricity – AED 23 fils. Water – AED 3 fils. Sewerage – AED 0.5 fils.

How do I pay my DEWA bill in installment? ›

Make your DEWA payments easier with our 0% Installment Plan
  1. Using Emirates NBD Online Banking.
  2. Using Emirates NBD Mobile Banking App.
  3. Call 800 ENBD (3623)

How much is the average DEWA bill in Dubai? ›

around 600 AED a month

Why is my DEWA bill so high? ›

Time of the consumption of water has a massive effect on your DEWA bill. Usually, during the day, the amount charged per consumption is higher than that of the night. It is suggested to do your laundry and to do other water-based activities in the evening, preferably after 6 pm.

How much is DEWA reconnection fee? ›

Service Fees

AED 100 for connecting electricity and water (small meters). * AED 300 for connecting Electricity and water meters (large meters). *

Do you get DEWA deposit back? ›

- Security Deposit will be adjusted with your Final Bill amount. You will be required to pay if your Final Bill amount is more than your Security Deposit or you will be refunded via bank transfer/Cheque if your Security Deposit is more than your Final Bill Amount.

Is DEWA deposit refundable? ›

Your DEWA security deposit is refundable through any branch of Western Union in the UAE or around the world. You can request a refund via the service's official app or website.

What is the average electric bill per month in Dubai? ›

The utility bill in Dubai for a single person living in a studio apartment would be between AED 750 – AED 1000 per month, which includes DEWA and the internet. Groceries bill for a single person could be AED 400 per month.

How can I reduce my DEWA bill? ›


How much is the electricity bill per month in Dubai? ›

Basic Utilities for 900 sq.ft apartment (Electricity, Water, Cooling & Garbage)COST AED 607.96
Basic Internet and TV packageCOST AED 389 per month
Premium Internet and TV packageCOST AED 529+ per month
Basic Mobile Postpaid PlanCOST AED 125 per month
1 more row

Can I pay my energy bill in installments? ›

Tell your supplier that you want to pay off your debts in instalments as part of a payment plan. You'll pay fixed amounts over a set period of time, meaning you'll pay what you can afford. The payment plan will cover what you owe plus an amount for your current use.

Is DEWA paid monthly? ›

At partner banks, this service will deduct the total DEWA bill from your bank account every month through the bank's smart channels. You will need to authorise Dubai Digital Authority to deduct the amount from your bank to pay DEWA on a selected date.

Can I pay DEWA in cash? ›

One can also pay DEWA bill in Dubai through the smart devices installed at the Customer Happiness Centres. Cash and cheques can be used to make payments at the following centres: Al Quoz Sustainable Building Customer Happiness Centre. Head Office Customer Happiness Centre.

What is a good salary to live in Dubai? ›

Around 80% of the emirate's population is made up of expatriates, partly because of the high quality of life and the attractive salaries. The average salary in Dubai is AED 21,500 per month, which is equivalent to USD $5,853. The salary of a worker in Dubai is therefore on average higher than in Western countries.

What salary do I need to live in Dubai? ›

Let's begin. If you don't want to read the whole blog, here is the bottom line; a salary of AED 10,000 - 15,000 (USD 2,700 - 4,000) a month is considered pretty decent with the potential to save a good amount, while a salary of AED 15,000 - 20,000 (USD 4,000 - 5,400) per month and more is considered very attractive.

How do I check my daily DEWA consumption? ›

What to Know. Go to Settings > Connections > Data usage > Mobile data usage and tap any app for usage info.

Why is my electric bill so high all of a sudden? ›

One of the main reasons your electric bill may be high is that you leave your appliances or electronics plugged in whether you're using them or not. While that might not have been such a problem years ago, most modern appliances and gadgets draw electricity when turned off.

How do I deal with a high electric bill? ›

If so, you should get in touch with your supplier to submit a meter reading. You can then ask for a new bill to be generated based on actual usage. You do not need to pay an estimated bill. As long as you provide an updated meter reading you can demand a new bill based on your true usage.

How much is DEWA deposit refund? ›

Refund through Western Union = AED 18.37 or 1 % of total refund amount ( whichever is higher) Refund through IBAN = No fee. Refund through cheques = AED 20.

Can I transfer my DEWA account to another person? ›

Customers can also apply for a transfer of their DEWA account in Dubai to a new address by visiting any of the Customer Happiness Centres in the city. Here's the procedure to transfer your DEWA account. The first step is to notify DEWA of your account transfer by paying a visit to any of the Customer Happiness Centres.

Can landlord disconnect DEWA? ›

Please note that as per the law, the Landlord/lessor cannot disconnect your utilities even if you have failed to pay. In case they repeat the same, you have the option of approaching your nearest police station and filing a criminal complaint against them.

Is chiller included in DEWA bill? ›

Emicool and Empower are the main providers.
The additional costs of renting a property in Dubai | Renters Guide.
Security Deposit5% of the annual rent
Housing Fees (Dubai Municipality Fee)5% of annual rent paid in 12 parts, added to DEWA bills
Ejari FeesApproximately AED 220
Chiller FeesComprised of [Consumption Charge + Demand Charge + Fuel Surcharge]
2 more rows
15 Oct 2019

What is the salary in DEWA? ›

The average Dubai Electricity & Water Authority (DEWA) salary ranges from approximately ₹4 Lakhs per year for a Instrumentation Technician to ₹ 39.8 Lakhs per year for a Senior Engineer.

Is chiller included in DEWA? ›

Some flats in Dubai come with free chiller and the tenant only pays for actual consumption of electricity to DEWA. While in some buildings with individual chiller meters, residents receive their own monthly bills and might have to pay for it.

How can DEWA reduce housing fees? ›

The reduction of the housing fee is only applicable when the overall rental value of the property has changed. Modifications for tenants can be done when they notice a change in the rent; on the other hand, home owners can request the amendment when the rental value changes as per the RERA Rental Index.

Is DEWA included in rent? ›

Registration with Dubai Electricity & Water Authority (DEWA) is another additional expense you have to bear unless it is listed in the contract that the landlord will cover the utilities. For DEWA registration, you have to pay a refundable security deposit of AED 2000 for a flat and AED 4000 for a villa.

Can you sell electricity to DEWA? ›

If the amount of electricity produced exceeded the amount of electricity consumed the surplus will be exported to DEWA distribution network through a Net Metering scheme, this surplus energy will be credited and used to off-set future consumption of electricity.

What is a good salary in Dubai for a family of 4? ›

Dubai has a good average salary range, extending from a monthly salary of 4,810 AED (1,309.56 USD) to 99,000 AED (26,953.44 USD) per month.
CityAverage Salary (per month)
Abu Dhabi21,000 AED
Sharjah20,400 AED
Al Ain19,800 AED
Ajman19,300 AED
1 more row
6 Aug 2021

How much is monthly salary in UAE? ›

International human resources organizations estimate that the average salary in the UAE (Dubai) in 2022 is about 16,500 dirhams per month, which corresponds to $4,490.

How much does a family of 4 need to live in Dubai? ›

Not factoring in housing costs, the monthly cost of living in Dubai in 2022 is about $950 per person. A family of 4 will need about $3,260 per month.

Is there any device to reduce electricity bill? ›

MD Proelectra is India's Most Trustable Power Saving Device. This device saves your Electricity bill up to 45%. It doesn't consume power itself and will not increase the additional cost even if it used day and night.

How can we keep electricity usage low? ›

use LED or other energy-efficient light bulbs. turn off plug sockets at the wall if you're not using them. close your curtains in the evening to keep in heat when it's cold. make sure your fridge is set between 3 and 5 degrees and defrost your freezer regularly.

How much electricity does AC use in UAE? ›

Air conditioning accounts for as much as 70 per cent of UAE electricity consumption.

Which country has the cheapest electricity? ›

Meanwhile, thanks to their great crude oil and natural gas production output, countries like Iran, Qatar, Russia, and Saudi Arabia enjoy some of the cheapest electricity prices in the world. Here, the average household pays less than 0.1 U.S. dollars per kilowatt hour.

What is the average electricity bill in UAE? ›

UTILITY Basic Utilities for 900 sq.ft apartment (Electricity, Water, Cooling & Garbage)COST AED 537.93 per month
UTILITY Basic Internet and TV packageCOST AED 389 per month
UTILITY Premium Internet and TV packageCOST AED 529+ per month
UTILITY Basic Mobile Postpaid PlanCOST AED 125 per month
2 more rows
22 Jun 2020

How much does it cost to live in UAE per month? ›

Living Expenses in the UAE

The average cost of living for family of four is about about 12,000 AED per month (3,000 USD). Without rent, this includes items such as groceries, transport, leisure activity, and eating out at restaurants. A single person can expect to pay about 3,000 AED (800 USD).

Is it better to pay electric monthly or quarterly? ›

Is it cheaper to pay energy bills monthly or quarterly? Direct debit is usually the cheapest way to pay your energy bills. However, there tends to not be much difference in price between a quarterly and a monthly plan. Some suppliers will offer a discount if you pay your bills by quarterly direct debit.

What is the cheapest way to pay your energy bills? ›

The cheapest way to pay for your energy is by monthly Direct Debit. That means the supplier knows exactly how much they're getting per month, it's automatically transferred to them, and they don't have to worry about chasing bills or cashing cheques or anything like that.

What help do pensioners get with energy bills? ›

One-off energy payments from the government

If you pay by direct debit, you'll receive the payment as an automatic £66 credit to your electricity bills in October and November, and £67 in December, January, February and March. The payment does not need to be repaid.

How do you calculate electricity per month? ›

2. Calculate your monthly electricity bill manually
  1. Watts = (amps) x (volts)
  2. Kilowatt-hours = (watts) x (usage) / 1000.
  3. Cost = (kilowatt-hours) x (electricity rate)
31 May 2022

How are DEWA bills calculated? ›

Dubai Electricity & Water Authority | Slab Tariff

Fuel surcharge are calculated based on electricity consumption (Fils/kWh) & water consumption (Fils/IG) and included in the monthly bill. Fuel surcharge vary based on increase or decrease in fuel prices supplied to DEWA generation plants.

What happens if you pay DEWA late? ›

What Happens When DEWA Payment Is Delayed? DEWA services will be liable to disconnection 14 days after the due date mentioned on your bill. DEWA will send 3 reminders before disconnection. If disconnection occurs, services will be reconnected 4 hours after settling the bill.

What is Easy pay in DEWA? ›

1. What is EasyPay? EasyPay is a new payment service, which enables DEWA's customers to make payments for various services provided by DEWA in faster and easier way.

Does DEWA work on Friday? ›

Dubai Electricity and Water Authority (DEWA) has announced new working hours at its Customer Happiness Centres in line with the Government of Dubai's decision to change the weekly work system in the Emirate from the beginning of 2022. Working hours at DEWA's Customer Happiness Centres will be from Monday to Friday.

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How can I check my utility bills online? ›

Here's how you can conduct a LESCO bill online check: visit the official LESCO website and click on the 'Customer Bill' button in the navigation panel. You will then be redirected to a webpage where you can enter either your reference number or customer ID to check LESCO bills online in 2022.

How do I get my phone bill receipt from electricity? ›

Please note that you will receive a payment receipt to your registered email address (if verified) for all bill payments you make on PhonePe. If you have not verified your email address, you can do so as follows: Tap your profile picture on the PhonePe app home screen. Tap Verify Email.

How can I check my electricity bill online in Dubai? ›

Guide to Viewing and Paying DEWA Bill Online
  1. DEWA Website. Simply visit the DEWA website to pay your water and electricity bills. ...
  2. DEWA Smart App. The DEWA Smart App is a multilingual mobile app that can be used for viewing and paying DEWA bills. ...
  3. DEWA EasyPay. ...
  4. Empay Smart App. ...
  5. Online Banking.

How do I check my daily DEWA consumption? ›

What to Know. Go to Settings > Connections > Data usage > Mobile data usage and tap any app for usage info.

How do I know if my bill has been paid? ›

You can check your current electricity bill payment history by visiting the service provider's website. For that, you need to enter information such as BU, Consumer Number etc. You can check the electricity bill you need to pay and you can also check out the bills you paid earlier.

How can I check my electricity bill without reference number? ›

Check MEPC Bill Paid or not without Reference Number by SMS

Send SMS “MEPB <space>'STMT NO' <space> 'METER NO' <space> DATE OF METER READING” on 46040. For example, send message MEPB 001 'STMT NO 012 1234' METER No 014 DATE OF METER READING on 46040 to check your latest bill status.

How do I download my utility bills? ›

How do I get an online copy of my bill?
  1. Select 'Billing'
  2. Choose your energy account (if you pay for each fuel separately)
  3. Choose the bill you want to download.

Can you see history on electric bill? ›

What Search And Browsing History Can The Account Holder See? Although your Internet Service Provider (ISP) tracks your browsing history, most service providers will not share this information directly with an account holder. It does not appear on the bill.

How do I record my electric bill? ›

Electricity is an expense. You will debit the utilities expense account and credit accounts payable. When the bill or invoice is paid, it will affect accounts payable and cash. Because you are reducing the liability of accounts payable, it is the debit side of the transaction.

What information can you get from a phone bill? ›

Voice usage and call details, includes phone numbers dialed and received, call length, and call time. Messaging usage details, includes the phone numbers and time of messages sent and received for text, picture, and video messages. Data usage details, includes download size and data usage time.

What is my DEWA account number? ›

Both the Account number and premise number are available on your previous DEWA bills. You get your DEWA bill details.

What is DEWA account number? ›

The DEWA Premise Number is a 9-digit number that is displayed at the entrance of each premise. You can use your DEWA account and premise number to view your bill online.

How can I pay my DEWA bill by account number? ›

Service Steps & Procedures
  1. I log-in or register on DEWA Website/Smart App (Using UAE Pass or DEWA ID)
  2. I access the payment service, choose the account, specify the amount OR I create reference number for multiple payments.
  3. I choose the payment method and proceed.
3 Feb 2022

How do I calculate my daily electricity consumption? ›

To get the energy consumption (kWh), multiply the appliance wattage (kW or W) by the number of hours you use. For example, if you use a 300W television for 4 hours per day, you are using 1200Wh or 1.2kWh per day. In one month the consumption cost will be 1.2kWh x 30 days x 0.20 $/kWh) = $7.20.

How do you calculate electricity per day? ›

How do you calculate the number of kWh used per day? If you want to know how many kWh you use daily, simply divide your total kWh number by the number of days covered by the bill.

How do you calculate electricity units per day? ›

1 Unit = 1kWh. So the Total kWh = 1000 Watts x 24 Hrs x 30 Days = 720000 … Watts / hour.

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